Airport Cities Animal Hospital at 1120 West Manchester Boulevard, Inglewood, CA 90301

Contacts

Address:
1120 West Manchester Boulevard, Inglewood, CA 90301
Get directions

Phone number:
+1 310-641-8800

Website:
dogmd.com

Categories:
Establishment   Veterinary care  

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Reviews

• Mark S.
  ★ ☆ ☆ ☆ ☆
  DO NOT EVER take your pet to Airport Cities Animal Hospital. Dr. Toya Jackson, who I understand is the owner, is an absolute crook and con artist. She also carefully trains all her employees in the art of con-artistry. Since their office is close to me, I had the horrifying experience of taking my precious kitty there for a simple case of Cat UTI (Urinary Tract Infection). Being a careful shopper, I proactively asked them on the phone what this is going to cost me. I was told "We cannot give you a price for treatment (understandable), but we can tell you that an office visit costs $65 and for that you'll get a diagnosis". Ok, sounds fair enough to me. That began my 1 week ordeal of absolute horror with this place. We come to find out that we DO NOT GET A DIAGNOSIS for the cost of an office visit. After the exam. we find out that we need to pay for VERY EXPENSIVE LAB TESTS in order to get a diagnosis (Don't forget this is very textbook, routine UTI, the most common pet ailment that vets treat).
  
  Being a first time client there, the Dr. skillfully "qualifies" me (a sales term) to find out just how much cash she thinks she's going to be able to extract from me. She tells me that my cat (20 years old) has a few teeth that NEED extraction. I know this costs several thousand dollars, and it's beyond silly to even consider it for such an old cat. So I nicely ask her to focus on the UTI and we'll consider dental treatment later.
  At this point I'm in for $59 and this is when the real horror begins. I ask for the diagnosis, and thus begins the HARDCORE UPSELL tactics. I realize that I'VE BEEN LIED TO. I DO NOT HAVE A DIAGNOSIS for the cost of an office visit. Long story short, these criminals ended up robbing me of over $500 for a SIMPLE CASE OF CAT UTI, and THEY DID NOT EVEN CURE HER. And that was with me having to put the kabosh on many other things that the Dr. wanted to do and bill for.
  The Dr. gave my cat a (VERY EXPENSIVE) antibiotics shot. The Dr. recommended that my cat spend the night (with of course a boarding fee). A day later I pick up my cat and I see the over $500 bill. And $500+ is not enough for this pig of a Dr. She also wants to sell me VERY EXPENSIVE cat food and supplements (all of which are available online at a fraction of this con artist's prices).
  
  I AM LIVID. But at least I'll have a cured cat. NOT! NO SUCH LUCK. Within 1 week, the cat's symptoms are back. Full blown UTI again. AND THE DR. KNEW THAT WOULD BE THE CASE, AS THAT'S WHAT THE SHOT DOES.
  
  So I call the office, and ask what do we do now? I am BEYOND SHOCKED and HORRIFIED to hear very matter-of-factly "Well bring the cat in and we'll begin the process again". WHAT? No credit for the $500+ I've already spent? YOU KNOW the cat has UTI. No backup plan? Nope. "We need to run new labs". "Do I pay for these new labs?". "Of course you do. We bill for everything we do". All the employees are VERY SKILLFULLY trained in the art of "how to win arguments with customers and how to blame the customer for everything". It's like talking to a wall. Everyone who works there knows well that $$$ M-O-N-E-Y $$$ is the bottom line.
  
  I am so disgusted that I just hang up and start searching for a new Vet. Thank g-d I quickly found a good (AND HONEST) Vet. And as an FYI, there are several Vets in this area this offer a FREE office visit for first time clients. Not so for the pig of a Dr. Toya Jackson at Airport Cities Animal Hospital.
  After a hands-on exam, my new Vet simply prescribes liquid Amoxicillin (the standard, textbook treatment for Cat UTI), and my cat was cured for good.
  
  Summary- For OVER $500 (plus MANY MORE upsell attempts), Airport Cities Animal Hospital did NOTHING to cure my cat of the simplest, most common ailment that cats can possibly have, except to run up a HUGE BILL.
  
  For a TOTAL COST of $18 (for meds, 1st office visit was free) and NO upsell attempts, Dr. Kumar of Hawthorne CURED my cat permanently of UTI.
  
  Airport Cities Animal Hospital. is an extremely dishonest, CRIMINAL OPERATION. DO NOT EVER go there. YOU HAVE BEEN WARNED.

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